Director, Customer Trust

Leads Illumio's customer-facing security assurance program, reporting to the VP of Security. The director is the main link between the Security organisation and customers' security teams, making sure customers understand how Illumio secures itself and its products.

The role heads the team that answers security questionnaires and customer assessments, keeps the response knowledge base and evidence library current, makes the process faster and more scalable, and owns the public Trust Center. The director acts as Illumio's security voice in customer reviews and architecture discussions, meets customer CISOs, and works with Sales and Customer Success to clear security objections in enterprise deals, producing collateral that sets out how the platform and the company are secured. Recurring customer concerns are fed back to Security, Product Security and Engineering so systemic gaps get fixed and security documentation becomes more transparent.

Illumio wants more than ten years in customer trust, security assurance, product security, cybersecurity or security consulting, direct experience discussing security with enterprise customers, familiarity with SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG and CAIQ, and the ability to explain complex security topics clearly. Experience with multi-cloud platform security, running assurance programs and trust roles at security vendors is a plus. The role requires four days a week at the Sunnyvale, California headquarters.